City Sprint intro

A two day design sprint Lead by design mentors and University of Chicago researchers to design a tool for helping city decision-makers better analyze and allocate health resources. 


Research background

Human services help individuals and families improve their well-being and contribute to their communities etc. Hundreds of thousands of private, nonprofit organizations in local communities across the country provide the services and most funding comes from the government(70%~90%), but there’s no effective tracking system for where the money goes eventually.


Three big questions to answer

  1. Where is the money going? How is the money spent?

  2. Is the money going where the need is?

  3. How might we foster transparency in policy?


Challenges

  1. each city, county and state maintains its own data system to track contracts (of funding with nonprofit organizations)

  2. supply side: Some health care providers’ location changed, and the record is outdated

  3. demand side: how does political preference influences the human service access score? Does it reflect the real need?


Deliverables

  • Decision Tool product design mockup (team 1)

  • end user research/interview (team 2)

  • Flow of Money and Data diagram (team 2)

  • final presentation to key stakeholders (both teams), team 2 will produce a one-pager with images/diagrams to give to an alderman, senator with a clear pitch.


Team structure

Divided into two teams with two focuses, team 1 focuses on user experience design and tool building; team 2 focuses on digging into the challenges and interview users to find their painpoints in the process and give recommendations. I work with team 2.


Persona 1 — Research Support for Service Integration

subject matter experts:

Julia Koschinsky, Executive Director, Center for Spatial Data Science at University of Chicago

Julia Koschinsky, Executive Director, Center for Spatial Data Science at University of Chicago

Nicole Marwell, Associate Professor at University of Chicago

Nicole Marwell, Associate Professor at University of Chicago

 

Focus — Identifying gaps in data collection and how to close them to address BigPic questions

Role — Researcher using analysis of data to help city improve service allocation and integration

Goals — Visualize complex system to identify and communicate gaps in data collection and how to fill them


Persona 2 (revised) — Program Manager

subject matter expert:

Raed Mansour, Director, Office of Innovation, Chicago Department of Public Health

Raed Mansour, Director, Office of Innovation, Chicago Department of Public Health

 

Focus — allocating funds for health services

Role — the manager use data to track fund and service provided from healthcare providers

Goals — apply data-driven approaches to improve match between service need and allocation


Persona 3 — Data and Service Integrator - looks across departments

subject matter expert:

Nicole Marwell, Associate Professor at University of Chicago

Nicole Marwell, Associate Professor at University of Chicago

 

Focus — social service system integration

Role — director of new system that centralizes contracting processes and data, looks across departments

Goals — Improve social service contracting system through better data integration, standardization, and quality control


 

Final presentation

Funding Flow:

 
 

Processes/documentations

Raw Data